Refund policy

Last Updated: 22/10/2025

At Adult Alley, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. However, due to the intimate nature of our products, we have specific guidelines in place to ensure the health, safety, and privacy of all our customers.

---

1. No Returns on Opened Items

For hygiene and safety reasons, we do not accept returns or exchanges on any item that has been opened, used, or removed from its original packaging — unless the product is defective. This includes:

• Adult toys

• Lingerie

• Lubricants and consumables

• Other intimate items

---

2. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery with the following:

• Your order number

• A description of the defect or damage

• Clear photos or video evidence

Once reviewed and approved, we will offer a replacement or store credit. In some cases, we may provide a prepaid return shipping label.

---

3. Unopened Items

We accept returns of unopened, unused, and sealed products within 14 days of purchase, provided that:

• Items are in their original, unopened packaging

• Proof of purchase is provided

• Return shipping costs are covered by the customer (unless the product arrived damaged or incorrect)

---

4. Refund Method

Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.

---

5. Non-Returnable Items

The following items are final sale and cannot be returned:

• Opened toys or lingerie

• Clearance or sale items

• Lubricants, massage oils, and other consumable products

• Gift cards

---

6. Contact Us

If you have any questions or need assistance with your return, our customer care team is here to help.

📧 Email: contact@adultalley.com.au